Privacy Policy of ServiceHunter AG

About us

This privacy policy (“Privacy Policy“) explains how we process and protect your personal data when you use this Website or our services provided via www.quitt.business or www.quitt.ch (together, the “services“). This privacy policy does not apply to the processing of personal data within quitt.

These services are operated by ServiceHunter AG, Birmensdorferstrasse 94, 8003 Zürich (the “Company“, “we“, “our“, or “us”). The Company is the controller for the data processing described below.

Unless otherwise defined in this Privacy Policy, the definitions used in this Privacy Policy have the same meaning as in the Swiss Federal Act on Data Protection (FADP).

1. Personal data we collect

We may collect or receive personal information for a number of purposes connected with our business operations when you use our services, namely:

Data related to inquiries (e.g. details about your inquiry and corresponding communication)
Personal data (e.g. name, birthday)
Contact details (e.g. address, email addresses, phone numbers)
Login data (e.g. password, username, session, quitt ID, IP addresses, log files)
Contract data (e.g. salary, job title, working hours, residence permit, nationality, bank account number, AHV number)
Applications (e.g., resumes, motivation letters)
Usage and analytical information (e.g. identification numbers, number of clicks, tracking data)
Health data (e.g. medical reports, information about work-related accidents, illnesses, disability, pregnancy)

There is no obligation to provide your personal data. However, please note that our services cannot be provided if you do not provide the required data strictly necessary for performing the contract between you and us.

2. How we collect personal data

We collect information about our users when they use our services, including taking certain actions within it.

Directly

When you use our services
When you provide services to us
When you correspond with us by electronic means using our services

When you browse, complete a form or make an inquiry while using our services

Indirectly

Through public sources
From public registers (such as commercial registers), news articles and internet searches
From external service providers (see section 5)

3. Legal Basis and purposes

Our legal basis for collecting and using the personal data described in this Privacy Policy depends on the personal data we collect and the specific purposes for which we collect it.

Contract: To perform our contractual obligations or take steps linked to a contract with you. In particular:

To provide our services
To provide you with customer support
To set up and manage your account, as well as to verify your credentials when logging in. For www.quitt.business: You also have the option to register with an existing account from the networks listed below. We, of course, do not have any knowledge of these login credentials:

Apple Login: Privacy Policy of Apple Inc., One Apple Park Way, Cupertino, California, USA – https://www.apple.com/legal/privacy/en-ww/
Google Sign-in-for Webites: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland (for users in the EEA or Switzerland) – Privacy Policy https://policies.google.com/privacy
Microsoft: Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Irland – Privacy Policy: https://privacy.microsoft.com/en-us/privacystatement

To recruit you

Consent: We may rely on your freely given consent at the time you provided your personal data. In particular:

To provide users with news, special offers, newsletters, and general information about goods and services which we offer
To analyse, improve, personalise and monitor the usage of our services and communication
To place non-essential cookies and other tools on your browser

Legitimate interests: We rely on legitimate interests based on our assessment that the processing is fair and reasonable and does not override your interests or fundamental rights and freedoms. In particular:

To place essential cookies and other tools on your browser that are technically necessary for our services
To develop new services
To maintain and improve our services, as well as to detect, prevent, and address security threats

Necessity for compliance with legal obligations: To meet regulatory and public interest obligations. In particular:

To notify you about changes to our services and our Privacy Policy
To comply with applicable regulations and legislation.
For the legal enforcement of claims and rights.

3.1 Newsletter

We send newsletters and other notifications by email and through other communication channels and may deliver them with the help of third parties.

In principle, you must expressly consent to receive newsletters and other notifications from us, unless this is permitted for other legal reasons.

Newsletters and other notifications may contain web links or tracking pixels that record whether an individual newsletter or notification has been opened and which web links were clicked (performance measurement). Such web links and tracking pixels record the use of newsletters and other notifications. We use this statistical recording of usage, including success and reach measurement, in order to be able to offer newsletters and other notifications effectively and in a user-friendly manner, as well as permanently, securely and reliably, based on the reading habits of the recipients.

4. Data retention

We retain personal data for so long as it is needed for the purposes for which it was collected and in line with legal and regulatory requirements or contractual arrangements. After this period, we delete or fully anonymize your personal data.

5. Data recipients

We engage third-party companies (“service providers“) to facilitate the operation of our services, assist in analysing the usage of the services, or perform necessary services, such as payment and the provision of IT services. These third parties have access to your personal data only to the extent necessary to perform these tasks.

Type(s) of service providers who might access your personal data:

Insurance companies, pension funds, compensation funds, tax offices
Third parties who provide IT and software services
Third parties that are engaged in the course of your matter, such as counsels, lawyers, banks and other payment providers
Third parties who help us with client insights and marketing
Professional consultants we engage, such as auditors and lawyers

6. Data transfers

We and/or our service providers may transfer your personal data to and process it in the following countries:

EU and EEA
USA

We may use service providers partly located in so-called third countries (outside Switzerland) or process personal data there, i.e. countries whose level of data protection does not correspond to that of Switzerland.

We safeguard your personal data per our contractual obligations and applicable data protection legislation when transferring data abroad.

Such safeguards may include:

the transfer to countries that have been deemed to provide an adequate level of protection according to the Federal Council;
applying standard data protection model clauses, binding corporate rules or other standard contractual obligations that provide appropriate data protection.

If a third country transfer takes place and there is no adequacy decision or appropriate safeguards, it is possible and there is a risk that authorities in the third country (e.g. intelligence services) can gain access to the transferred data and that the enforceability of your data subject’s rights cannot be guaranteed.

7. Data disclosure

We may disclose your personal data in the good faith belief that such action is necessary:

To comply with a legal obligation (i.e., if required by law or in response to valid requests by public authorities, such as a court or government agency)
To protect the security of our services and defend our rights or property
To prevent or investigate possible wrongdoing in connection with us

8. Data Security

We take reasonable technical and organisational security measures that we deem appropriate to protect your stored data against manipulation, loss, or unauthorised third-party access. Our security measures are continually adapted to technological developments.

We also take internal data privacy very seriously. Our employees and the service providers that we engage are required to maintain secrecy and comply with applicable data protection legislation. In addition, they are granted access to personal data only insofar as this is necessary for them to carry out their respective tasks or mandate.

The security of your personal data is important to us but remember that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. We recommend using antivirus software, a firewall, and other similar software to safeguard your system.

9. Your rights

You have the below data protection rights. To exercise these rights, you may contact the above address or send an e-mail to: [email protected]. Please note that we may ask you to verify your identity before responding to such requests.

Right of access: You have a right to request a copy of your personal data, which we will provide to you in an electronic form.
Right to amendment: You have the right to ask us to correct our records if you believe they contain incorrect or incomplete information about you.
Right to withdraw consent: If you have provided your consent to the processing of your personal data, you have the right to withdraw your consent at any time with effect for the future. This includes cases where you wish to opt-out from marketing communications. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose(s) to which you initially consented to unless there is another legal basis for processing. To stop receiving emails from us, please click on the ‘unsubscribe’ link in the email you received or contact us at [email protected].
Right to erasure: You have the right to request that we delete your personal data when it is no longer necessary for the purposes for which it was collected or when it was unlawfully processed.
Right to restriction of processing: You have the right to request the restriction of our processing of your personal data where you believe it to be inaccurate, our processing is unlawful, or where we no longer need to process it for the initial purpose, but where we are not able to delete it due to a legal obligation or because you do not want us to delete it.
Right to portability: You have the right to request that we transmit your personal data to another data controller in a standard format such as Excel, if this is data which you have provided to us and if we are processing it on the legal basis of your consent or to perform our contractual obligations.
Right to object to processing: Where the legal basis for our processing of your personal data is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will abide by your request unless we have a compelling legal basis for the processing which overrides your interests or if we need to continue to process the personal data for the exercise or defence of a legal claim.
Right to lodge a complaint with a supervisory authority: You have the right of appeal to a data protection supervisory authority if you believe that the processing of your personal data violates data protection law. The competent data protection authority in Switzerland is the Federal Data Protection and Information Commissioner (www.edoeb.admin.ch/edoeb/en/home.html).

10. Cookies

Our services use cookies and similar technologies (collectively “tools”) provided either by us or by third parties.

A cookie is a small text file that is stored on your device by the browser. Comparable technologies are web storage (local / session storage), fingerprints, tags or pixels. Most browsers are set by default to accept cookies and similar technologies. However, you can usually adjust your browser settings so that cookies or similar technologies are rejected or only stored with your prior consent. If you refuse cookies or similar technologies, you may not be able to use all of our services without problems.

In the following, the tools we use are listed by category, whereby we inform you in particular about the providers of the tools, the storage period, and their purpose. If personal data is transferred to third countries, we refer you to section 6 of our Privacy Policy, also with regard to the risks this may entail.

10.1 Essential tools

10.1.1Chatbox

www.quitt.business uses a widget to display a chatbox for contacting us through other channels. The following cookies are set for this purpose:

“activechatyWidgets” (1 day): Facilitates the functionality of the chatbox feature on the website
“chatyWidget_0” (7 days): Facilitates the functionality of the chatbox feature on the websit

10.2 Non-essential tools

10.2.1 Google Analytics

Our website uses the web analytics service Google Analytics 4, a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google Analytics 4”). If you have not consented to the use of the analytics tools, your data will not be collected as part of Google Analytics 4.

Google Analytics 4 uses JavaScript and pixels to read information on your terminal device and cookies to store information on your terminal device. This is used to analyse your usage behaviour and to improve our website. The access data is compiled by Google on our behalf into pseudonymous usage profiles and transferred to a Google server in the USA. We will process the information obtained in order to evaluate your use of the website and to compile reports on website activities.

The data collected as part of the usage analysis of Google Analytics 4 is enriched with data from the Google Search Console and linked to data from Google Ads, in particular to measure the success of our advertising campaigns (so-called conversions).

The following data may be processed by Google Analytics 4: IP address; user ID and device ID; referrer URL (previously visited page); pages viewed (date, time, URL, title, length of stay); downloaded files; clicked links to other websites; achievement of certain goals (conversions); technical information (operating system; browser type, version and language; device type, brand, model and resolution); approximate location (country, region and city, if applicable, based on anonymised IP address).

This tool uses the following cookies:

“_ga” (2 years), “_gid” (24 hours): Recognition and differentiation of visitors through a user ID.
“ga[GA-ID]” (2 years): Retention of information for the current session.

To know more about Google’s cookie usage, consult its privacy policy here.

10.2.2 Google Ads

We use the services of Google Ads to draw attention to our attractive offers through advertising materials (so-called Google Ads) on external websites. Google Ads allows us to display advertisements in the Google search engine or on third-party websites when the user enters specific search terms on Google (keyword targeting). Additionally, targeted ads can be displayed based on user data available at Google (e.g., location data and interests) (audience targeting). As website operators, we can quantitatively analyze this data by, for example, analyzing which search terms led to the display of our ads and how many ads resulted in corresponding clicks.

Furthermore, we also utilize the Google Ads Conversion Tracking feature. In relation to the data from advertising campaigns, we can determine how successful individual advertising measures are. The goal is to show you advertisements that are of interest to you, make our website more interesting for you, and achieve a fair calculation of advertising costs. For instance, we can evaluate which buttons on our website are clicked most frequently, and which products are viewed or purchased most frequently. This information is used to create conversion statistics. We learn the total number of users who clicked on our ads and the actions they took.

We use the remarketing function within the Google Ads service. With the remarketing function, we can present users of our website with interest-based advertisements on other websites within the Google advertising network (in the Google search or on YouTube, so-called ‘Google Ads’ or on other websites). The interaction of users on our website is analyzed for this purpose, allowing us to display targeted advertising to users on other sites even after they have visited our website. Google stores cookies on users’ devices for this purpose, which visit certain Google services or websites in the Google Display Network. These cookies record the visits of these users. The cookies serve to uniquely identify a web browser on a specific device and not to identify a person.

We use the Google Ads ‘Conversion Linker’ on our website. The Google Conversion Linker automatically captures information about ad clicks in the URLs of the conversion page and stores them in cookies within your domain for websites. Subsequently, the data is forwarded in URLs for AMP pages. We use Google Conversion Linker in conjunction with other Google Marketing Platform products, allowing unique IDs to be stored in these cookies.

This tool uses the following cookies:

“_gcl_au” (3 months): It’s the first party cookie for “Conversion Linker” functionality – it takes information in ad clicks and stores it in a first-party cookie so that conversions can be attributed outside the landing page.
“_gcl_aw” (3 months): This cookie is set when a user arrives on the website by clicking on a Google ad. It contains information about which ad was clicked, allowing achieved successes such as orders or contact inquiries to be attributed to the ad.
“NID” (6 months): contains a unique ID Google uses to remember your preferences and other information, such as your preferred language (e.g. English).
“IDE” (1 year): Contains a randomly generated user ID. With this ID, Google can recognize the user across different domains and display personalized advertisements.

To know more about Google’s cookie usage, consult its privacy policy here.

10.2.3 Google Ad Manager

Our website uses Google Ad Manager, a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google Ad Manager”). This service is used to display Google ads on our website by setting cookies to the browser when a user visits a page that shows Google Marketing Platform advertising products and Google Ad Manager ads. Pages with Google Marketing Platform advertising products or Google Ad Manager ads include ad tags that instruct browsers to request ad content from our servers. When the server delivers the ad content, it also sends a cookie. But a page doesn’t have to show Google Marketing Platform advertising products or Google Ad Manager ads for this to happen; it just needs to include Google Marketing Platform advertising products or Google Ad Manager ad tags, which might load a click tracker or impression pixel instead. This way, cookies are used to improve advertising (e.g. target advertising based on what is relevant to the user, to improve reporting on campaign performance, to avoid showing ads the user has already seen), as well as to serve, render and personalise ads. Cookies themselves contain no personally identifiable information. Depending on the publisher’s and user’s settings, information associated with cookies used in advertising may be added to the user’s Google Account.

This tool uses the following cookies:

“IDE” (13 months): Recognition and differentiation of visitors through a user ID, tracking interactions with advertisements, serving personalized ads.
“__gads” (13 months): Display of personalized advertisements on third-party sites.
“DSID” (15 minutes): Storage of Google’s setting for advertising personalization on third-party sites.
“1P_JAR” (30 days): Optimization of personalized advertising, prevention of repeated display of the same ads.
“NID” (6 months): Settings and personalization for Google services and additional features for advertising purposes, especially displaying Google ads in Google services.

To know more about Google’s cookie usage, consult its privacy policy here.

10.2.4 Adobe Typekit

For the consistent presentation of fonts, we use so-called web fonts provided by Adobe Systems Software Ireland Limited: 4-6 Riverwalk, City West Business Campus, Saggart, Dublin 24, Ireland. When you access a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly. For this purpose, the browser you are using must establish a connection to Adobe’s servers. As a result, Adobe becomes aware that our website has been accessed through your IP address.

If you would like to learn more about the data processing by Adobe, please read their privacy policy here.

10.2.5 Google Fonts

Our website uses Google Fonts, a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google Fonts”). Google Fonts allow us to integrate the display of external fonts into the design of our website and to display them correctly to you, thus helping us to make the design of our website more user-friendly. Google Fonts do not set any cookies, however if you visit one of our pages on which we integrate Google Fonts, Google will be informed which of our Internet pages you have visited. In addition, the IP address of the browser of the visitor’s terminal device is stored by Google.

To know more about Google’s data processing, consult its privacy policy here.

10.2.6 Google Tag Manager

Our website uses Google Tag Manager, a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google Tag Manager”). The Tag Manager is used by us to manage the tools and external services that we use on our website and allows the use of so-called tags. A tag is a code element that is stored in the source code of the website in order to control, for example, which page or service elements and tools are activated and loaded in which order. In some cases, the data is processed on a Google server in the USA.

To know more about Google’s data processing, consult its privacy policy here.

10.2.7 LinkedIn Insights Tag

Our website uses LinkedIn Insight Tag, a service provided by LinkedIn Ireland, Wilton Plaza, Wilton Place, Dublin 2, Ireland (“LinkedIn Insight Tag”). LinkedIn Insight Tag is a piece of JavaScript code that we add to our website in order for us to be able to report on our ad campaigns and understand visitor usage of our website. With it we track conversions, retarget website visitors and view demographic information on LinkedIn members who visit our website. It works by setting cookies on visitors’ web browsers when our website are visited, allowing us to determine to which users ads are displayed to, in order to improve marketing campaign results and to better report the effectiveness of the used ads.

This tool uses the following cookies:

“lidc” (1 day): This cookie ensures the selection of the data center.
“li_mc” (6 months): Used as a temporary cache to avoid database queries for a member’s consent to the use of non-essential cookies. It is used to have consent information on the client side to enforce consent on the client side.
“li_gc” (6 months): Used to store visitors’ consent to the use of cookies for non-essential purposes.
“li_sugr” (90 days): This cookie determines probabilistic matches of a user’s identity outside the designated countries.
“bcookie” (1 year): This cookie is a browser identifier. It uniquely identifies devices accessing LinkedIn to detect any misuse of the platform.
“bscookie” (1 year): This cookie remembers that a logged-in user has been verified with two-factor authentication and has previously logged in.
“UserMatchHistory” (30 days): This cookie is set for the ID synchronization process. It stores the time of the last synchronization to avoid frequent repeated synchronization processes.
“AnalyticsSyncHistory” (30 days): This cookie stores when a synchronization with the “lms_analytics cookie” has occurred.

To know more about LinkedIn’s cookie usage, consult its privacy policy here.

10.2.8 Meta Pixel

Our website uses Meta Pixel, a service provided by Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Meta Pixel”). Meta Pixel is a tool that allows us to measure the effectiveness of our advertising by understanding the actions people take on our website. It helps us implement JavaScript code on our website to track and dynamically provide content to site visitors, by setting tracking cookies in order to help us understand how our website is used, as well as advertising cookies in order for us to reach customers in the future through Facebook ads. Site visitors are matched to their respective Facebook accounts and identified through cookies set on their devices. The Meta Pixel tracks URLs and domains visited, as well as the devices used by site visitors.

This tool uses the following cookies:

“_fbp” (90 days): Used by Meta to display a range of advertising products, such as real-time bids from third-party advertisers.
“fr” (90 days): Used by Meta to deliver advertisements and measure and improve their relevance.

To know more about Meta’s cookie usage, consult its privacy policy here.

10.2.9 Microsoft Advertising

Our website uses Microsoft Advertising, a service provided by Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland (‘Microsoft’). Microsoft uses JavaScript, cookies, and local storage to present you with relevant advertisements. The use of these technologies enables Microsoft and its partner websites to display ads based on websites across the internet. Microsoft processes the data for improving its own products and services, creating user profiles, and for advertising purposes. The data collected in this context may be transferred to a server in the United States and stored there by Microsoft for evaluation.

This tool uses the following cookies:

“_uetsid” (Session): This cookie allows us to engage with a user who has already visited our website.
“_uetvid” (15 days): This cookie allows us to engage with a user who has already visited our website.
“MUID” (390 days): Frequently used by Microsoft as a unique user ID, this cookie enables tracking by synchronizing the ID across many Microsoft domains.
“MMUIDB” (390 days): This cookie records data about you across multiple visits and on multiple websites. This information is used to measure the efficiency of advertising on websites.
“MR” (180 days): An analysis cookie used to pass information about user actions to the Microsoft advertising network.

The following information in local storage is stored and read by Microsoft Advertising:

“_uetsid”, “_uetvid”: Same purposes as the corresponding cookies.
“_uetsid_exp”, “_uetvid_exp”: Information about the expiration date of the information in local storage.

For more information, please refer to Microsoft’s privacy statement here.

10.2.10 Pinterest Tag

Our website uses Pinterest Tag, a service provided by Pinterest Europe Ltd, Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland (“Pinterest Tag”). Pinterest Tag is a piece of code that is added to our website and lets Pinterest track our visitors, as well as their actions on it after seeing a Pinterest ad. Pinterest Tag is an analytical tool that allows us to measure how effective Pinterest ads are on our website as well as to understand the interaction of users with it.

This tool uses the following cookies:

“_pinterest_ct_ua”, “_pin_unauth” (1 year): Recognition of users, storage of a user ID for unauthenticated users, and usage analysis.
“ar_debug” (1 year): This cookie stores and tracks conversions.

The following information in Local Storage is stored and read by Pinterest:

“is_eu”: Determines whether the user is within the EU and thus subject to EU data protection regulations.

To know more about Pinterest’s cookie usage, consult its privacy policy here.

10.2.11 Visual Website Optimizer (VWO)

We use VWO (Visual Website Optimizer), a third-party service provided by Wingify Software Private Limited, 404, Gopal Heights, Netaji Subhash Place, Pitam Pura, Delhi 110034, India, to conduct A/B tests on our website. A/B tests are a method of comparing two or more versions of a webpage to determine which performs better. By conducting A/B tests, we aim to increase user-friendliness, improve website functionality, and optimize content. When you visit our website, VWO may place cookies on your device to enable A/B testing. These cookies collect information such as your browser type, device information, IP address, and the pages visited on our website. The information collected through cookies is used for statistical analysis and to assess the performance of different versions of the website.

“This tool uses the following cookies:

“_vwo_uuid_v2” (366 days): Calculates unique traffic on a website.
“v.gif” (Session): Set to conduct split tests on the website, optimizing the relevance of the website for the visitor – the cookie can also be set to improve the visitor’s user experience on a website.

If you would like to learn more about the use of cookies by VWO, please read their privacy policy here.

10.2.12 Zendesk Chat

Our website uses Zendesk Chat, a service provided by Zendesk Inc, 1019 Market Street, San Francisco, CA 94103, USA (“Zendesk Chat”). Zendesk Chat allows our company to offer customer assistance, through the usage of cookies namely for authentication, security, remembering preferences and analytics.

This tool uses the following cookies:

“__zlcmid” (365 days): Stores the visitor’s ID for widget authentication.

To know more about Zendesk’s cookie usage, consult its privacy policy here.

11. Social Media and Links to Third-Party Apps and Websites

Our services contain links to websites or apps that are not operated by us. When you click on a third-party link, you will be directed to that third party’s website or app. We have no control over the content, privacy policies, or practices of any third-party websites or services.

We maintain online presences on social networks to, among other things, communicate with customers and prospective customers and to provide information about our products and services. If you have an account on the same network, it is possible that your information and media made available there may be seen by us, for example, when we access your profile. In addition, the social network may allow us to contact you. As soon as we transfer personal data into our own system, we are responsible for this independently. This is then done to carry out pre-contractual measures and to fulfil a contract. For the legal basis of the data processing carried out by the social networks under their own responsibility, please refer to their data protection declarations. Below is a list of social networks on which we operate an online presence:

Facebook: Privacy Policy
Instagram: Privacy Policy
LinkedIn: Privacy Policy
YouTube: Privacy Policy

You can unsubscribe from newsletters and other notifications at any time and thereby object in particular to the aforementioned collection of usage. You can do so by contacting us directly or following the link included in the footer of each newsletter we send you.

12. Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We therefore encourage you to review this Privacy Policy periodically for any changes.

Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact us

If you have any questions about this Privacy Policy, do not hesitate to get in touch with us at: ServiceHunter AG, Birmensdorferstrasse 94, 8003 Zürich, [email protected].